Cancellation policy

 

Subscription & Pre-Order Policy

Subscribe & Save Orders

Subscribe & Save makes it easy to keep your favorite Derma Dayna products in your routine without the hassle of reordering.

When you purchase a subscription, you’ll receive recurring deliveries based on the delivery frequency you select at checkout. Your payment method will be securely stored and automatically charged before each scheduled shipment.

Managing Your Subscription

You can update, pause, skip, or cancel your subscription at any time through the link included in your order confirmation or subscription emails.

To avoid being charged for your next order, please make any changes or cancellations before your next billing date.

If you experience any issues managing your subscription, please contact us at admin@dermadayna.com, and we’ll be happy to assist you.

Please note that once a subscription order has been processed, it cannot be canceled or modified.

For information regarding eligible refunds, please refer to our Return & Refund Policy.


Pre-Orders

Occasionally, Derma Dayna may offer products for pre-order before they become available.

When placing a pre-order, your payment may be collected at the time of purchase or authorized for a future charge, depending on the product and checkout terms.

Estimated shipping dates are provided as a guideline and may change due to manufacturing, supply chain, or shipping delays.

You may cancel a pre-order any time before it has been processed for shipment. Once a pre-order has been processed or shipped, it cannot be canceled.

If a pre-order cannot be fulfilled, you will receive a full refund to your original method of payment.

Please refer to our Return & Refund Policy for additional information regarding refunds.